Most employers are not consciously aware they have a problem until the situation gets so bad they are actively looking for a resolve.
Switched-On CEO: How to Think Like a World-Class Leader describes the Switchback technique; it allows individual permission to have feelings, empathy and compassion.
I have witnessed how the Switchback process works, and I envision people applying the techniques of Switchback in all parts of their lives to deal with our respond to situations where conflicting personalities are present. - Rob Gill, Maintenance Operations Manager